Skip to content

Shipping policy

This policy matches the lead times and packing standards we publish across the storefront, builder, and support pages. Every system is assembled to order and only leaves after a full burn-in.

Build and ship timelines

  • Pre-built presets (configurations on the Pre-Built page) - hand-assembled to order, then run through a 48-hour stress test. Typical total from order to carrier handoff: 1–2 weeks.
  • Custom builder systems - same assembly and 48-hour stress test as pre-builts. Typical total from order to carrier handoff: 1–2 weeks.

The 1–2 week window covers parts allocation, assembly, cable management, BIOS/XMP or EXPO setup, OS prep when selected, the full stress test (CPU, GPU, RAM, and storage with thermals logged), and packing. If a part is delayed by the market, we contact you with options before we silently slip the date.

Business days exclude weekends and U.S. federal holidays. Lead times start when the order is paid and confirmed, not when the cart is created.

What happens on the bench before it ships

  • One technician builds the system start to finish.
  • BIOS updated; XMP/EXPO enabled when your memory kit supports it.
  • Windows activated when selected, drivers current, no bloatware.
  • 48-hour stress test; if anything fails, it does not ship until it is fixed or replaced.
  • All of this is included in the all-in price, paid in full at checkout.

More detail: what’s included in the all-in price and the first-boot checklist.

Cost and coverage

Every system ships fully insured. Shipping is calculated at Shopify checkout based on your address (plus any applicable taxes or surcharges).

We ship to addresses in the United States only. We do not ship internationally.

Insurance covers the value of the system in transit. If the carrier damages or loses the package, we handle the claim and make it right under this policy and the Refund Policy.

How your PC is packed

  • Internal expanding foam or braces supporting the GPU and cooler as needed.
  • Double-walled outer carton rated for high-value electronics.
  • Keep all packaging for at least the 60-day warranty period; it is designed for safe return shipping if service is ever needed.

Tracking and delivery

You receive a tracking number by email when the label is created and the system leaves the bench. Signature is required on delivery for every system. Please use a deliverable address where someone can sign; we are not responsible for carriers leaving packages against instructions that waive signature when our label requires it.

Damage in transit or missing packages

Photograph any box damage before you open the system when possible, and contact joseph@2ezbuilds.com within 48 hours of delivery (or of the delivery attempt for obvious exterior damage). Shipping is insured; we handle the claim and make it right, including shipping both ways when the unit must return for repair or replacement.

If tracking shows delivered but you never received the package, contact us and the carrier immediately so we can open a claim.

Address changes and holds

Request address changes as early as possible. Once a label is printed or the carrier has the package, changes may not be possible or may incur carrier fees. We can often hold a finished system briefly by agreement if you need a delivery window.

Related policies

Questions

Email joseph@2ezbuilds.com or use the contact form. A real builder replies within one business day.